Terms & Conditions Betis — Your Complete Guide to Using the Gaming Platform

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member" or "User") and Betis ("Platform", "We", "Betis"). By registering an account, making a deposit, or using any service on the Betis, you hereby agree to be bound by all the terms and conditions set out in this document, along with any other policies referenced herein, including Privacy Policy and Responsible Gaming Policy.

We at Betis is committed to providing a transparent, fair, and responsible gaming platform for all Malaysian players. These terms are written in plain language so you can easily understand your rights and responsibilities without needing to be a legal expert.

In these Terms & Conditions, the following terms carry the meanings set out below unless the context requires otherwise:

To register and use the service Betis, you must meet all of the following eligibility requirements without exception:

• Aged 18 years of age or older on the date of account registration.
• Must be a Malaysian citizen or permanent resident with an active and valid Malaysian phone number.
• Not prohibited from participating in gambling activities under any law applicable to you.
• Not currently subject to an active self-exclusion period or voluntary account suspension.
• Register using your own real name and identity — registering under another person's name is strictly prohibited.

Betis reserves the right to request identity verification documents at any time to confirm a member's eligibility. Documents that may be requested include a copy of the MyKad, bank statements, or other reasonable supporting documents. Failure to provide the requested documents within the specified timeframe may result in the account being suspended until the verification process is completed.

Each individual is only permitted to hold one active account on the platform Betis at any one time. Holding multiple accounts — whether under the same or different identities — is prohibited and considered fraud against the system. Once such a violation is detected, Betis reserves the right to:

• Immediately closing all related accounts held by the same individual.
• Forfeit all winnings and account balances across all associated accounts.
• Reporting suspicious activity to the relevant authorities when required.

You are solely responsible for keeping your account password Betis is always stored securely and is never shared with any third party. Betis will not be liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

If you suspect your account has been compromised or your password has been exposed, please contact the support team Betis immediately via Live Chat or email at [email protected] so that prompt protective action can be taken.

All financial transactions on Betis conducted in Malaysian Ringgit (RM). Our platform supports the following deposit and withdrawal methods, which are Malaysia's leading digital payment options:

• eWallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Bank Transfer: DuitNow
• Online Banking (FPX): Maybank2u, CIMB Clicks, and other Malaysian banks that support FPX

Deposit conditions: The minimum deposit is RM 10 per transaction. There is no set maximum deposit limit; however, deposits exceeding a certain amount may require additional verification in accordance with our compliance requirements. All deposits are processed instantly and no processing fees are charged by Betis.

Withdrawal conditions: Withdrawals are processed via the following methods:

• Withdrawal to eWallet (TNG, GrabPay, Boost, ShopeePay): 5 – 15 minutes
• Withdrawal via DuitNow: 15 – 60 minutes
• FPX withdrawals to bank accounts: 15 minutes – 2 hours depending on the time of request

Before the first withdrawal is approved, Betis reserves the right to request identity verification (KYC) to ensure the security and integrity of transactions. Withdrawals will only be processed to the same payment method used for the deposit, except in situations requiring special consideration by the finance team. Betis.

Betis offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, reload bonuses, weekly cashback, and exclusive offers for loyal members. All bonuses and promotions are subject to the following terms:

• Every bonus carries its own terms wagering requirement of its own that must be fulfilled before any winnings derived from that bonus may be withdrawn.
• Wagering requirements are typically expressed as a multiple of the bonus value — for example, a 30× wagering requirement on a RM 50 bonus means you must wager a total of RM 1,500 before any withdrawal related to that bonus is permitted.
• Bonuses may not be used in conjunction with other bonuses unless explicitly stated in the relevant promotion terms.
• Any bonus not used within the specified validity period will expire automatically with no compensation.
• Betis reserves the right to modify, suspend, or cancel any promotion at any time, with or without prior notice, subject to reasonable operational requirements.

Any attempt to abuse the bonus system — including but not limited to opening multiple accounts to claim bonuses repeatedly, employing betting strategies specifically designed to meet wagering requirements without genuine risk, or any form of unauthorised collusion between members — will be deemed fraudulent and may result in account closure and forfeiture of all winnings.

All games offered at Betis — including slots such as Fortune Ox, Fruit Party, Hercules Zeus, Mustang Trail, Roman Legion; and table games such as Gods Poker and Dice — use an RNG (Random Number Generator) system certified by internationally recognised independent auditing bodies.

The outcome of each game is final and may not be contested except where there is clear documented evidence of a technical failure. In the event of a verifiable technical failure, Betis reserves the right to void the affected rounds and refund the wager amount to the member's account.

• The RTP value for each game is available for review within the relevant game information section.
• Winnings are calculated based on the specific game rules for each individual game title.
• The minimum and maximum bet limits for each game are displayed within the game interface.
• Any technical issues encountered during a gaming session must be reported to support Betis within 24 hours of the incident for resolution consideration.

In order to maintain a fair and safe gaming environment for all members, Betis has zero tolerance for the following behaviour:

• Attempts to hack, breach, or exploit any technical vulnerability within the system Betis.
• Use of bots, automated programs, or other third-party tools to play or gain an advantage in games without written authorisation Betis.
• Identity fraud — including registering using another person's identity or false information.
• Money laundering activity or use of the platform Betis for unlawful financial purposes.
• Unauthorised collusion between members to manipulate game outcomes or abuse the bonus system.
• Any form of hate speech, threats, or harassment directed at staff Betis or other members.

Violation of any of the above prohibitions entitles Betis the right to take immediate action, including account suspension or closure, forfeiture of winnings, and referral to the relevant authorities where necessary.

Voluntary closure by member: You have the right to close your account Betis at any time by contacting our support team. Before the closure is processed, all active bonus wagering requirements must be fulfilled, or the associated bonus will be forfeited. Any valid account balance will be returned to you via your preferred payment method within a reasonable timeframe.

Closure by Betis: Betis reserves the right to suspend or close any member's account for reasons including, but not limited to:

• Violation of any provision set out in these Terms & Conditions.
• Reporting fraud or unlawful activity.
• Failure to complete the requested identity verification process.
• Requests from relevant legal authorities.
• Self-exclusion requests made by the member themselves for responsible gaming reasons.

Betis provides its gaming services "as is" and makes no guarantee that the platform will operate without interruption or be entirely error-free at all times. Without limiting the foregoing, Betis will not be liable for:

• Anticipated winnings lost as a result of technical failures or service disruptions beyond our reasonable control.
• Losses arising from game outcomes resulting from the member's use of incorrect betting strategies.
• Losses resulting from unauthorised access to a member's account due to the member's own negligence in safeguarding their login credentials.
• Any indirect, consequential, or special losses arising from use of the platform Betis.

Under no circumstances shall the maximum liability of Betis to any member shall exceed the total net deposits made by that member in the 30 days preceding the relevant claim.

All content found on the Betis — including but not limited to logos, trade names, interface designs, software code, game graphics, text, and audiovisual content — are the exclusive property of Betis or its legitimate licensors and is protected under applicable intellectual property laws.

Members are not permitted to reproduce, modify, distribute, publicly display, broadcast, or commercially exploit any content from the platform Betis without prior written consent from management Betis. Such infringement of intellectual property rights may result in civil or criminal legal action under applicable Malaysian law.

Betis is fully committed to protecting the privacy and personal data of all members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). The collection, use, and storage of your personal data is carried out in accordance with the policy set out in Betis Privacy Policy which forms part of these Terms.

In summary, Betis undertakes that:

• Your personal data is collected solely for legitimate, clearly stated purposes.
• Your data will not be sold or shared with any third party without your explicit consent, except as required by law.
• All data is stored on servers protected with high-grade 256-bit SSL encryption.
• You have the right to access, correct, and request deletion of your personal data at any time.

Should any dispute arise in connection with the use of the platform Betis, members are encouraged to contact our customer support team first via Live Chat or email at [email protected]. Betis is committed to resolving all complaints fairly and efficiently within a reasonable timeframe.

Should a dispute remain unresolved through internal support channels within 30 days of the initial complaint being submitted, both parties agree to refer the matter to arbitration conducted in accordance with mutually agreed procedures.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any legal proceedings relating to these Terms shall be brought before a court of competent jurisdiction in Malaysia.